FAQs

1. What areas do you cover?

We provide services across Swansea, Gower, and the surrounding areas. If you’re unsure whether we cover your location, please get in touch, and we’ll be happy to confirm.

2. What cleaning methods do you use?

We use a range of professional cleaning methods tailored to the specific needs of each service. Our team utilizes high-quality equipment such as water-fed poles for windows, SkyVac systems for gutters, and pressure washing for driveways and patios. All cleaning solutions are eco-friendly and safe for your property and the environment.

3. Do I need to be home for the cleaning service?

No, you don’t need to be home! For exterior services like window, gutter, and roof cleaning, as long as we have access to your property, we can perform the work and will notify you upon completion. For any indoor access needs, please let us know ahead of time, and we’ll work with your schedule.

4. How often should I have my gutters cleaned?

We recommend having your gutters cleaned at least once a year. However, if your property is surrounded by trees or prone to build-up, you may want to consider more frequent cleaning to prevent potential blockages or water damage.

5. Can I book a one-time service?

Absolutely! We offer both one-time and regular cleaning services, depending on your needs. Whether you need a single deep clean or ongoing maintenance, we’ll be happy to accommodate.

6. What payment options do you offer?

We offer easy and secure payment through GoCardless, so you don’t have to worry about handling cash or checks. Once your service is completed, you’ll receive a notification to finalize payment.

7. Are your cleaning products safe for pets and children?

Yes, all of our cleaning products are eco-friendly and safe for pets, children, and the environment. We believe in providing effective cleaning solutions without compromising health or safety.

8. What happens if it rains on my scheduled cleaning day?

For some services, light rain won’t disrupt our schedule, but in the case of heavy rain or adverse weather, we may reschedule to ensure the quality of our work. If there’s a delay, we’ll inform you as soon as possible and arrange a new date at your convenience.

9. Do you offer discounts for recurring services?

Yes, we offer discounts for clients who sign up for recurring services, such as monthly window cleaning or seasonal gutter cleaning. Contact us for more information about our service packages and pricing options.

10. How can I refer a friend?

We love referrals! If you’d like to refer a friend, visit our Refer a Friend page, complete the form, and both you and your friend will enjoy exclusive rewards when they book a service with us.

Still Have Questions?

If you have additional questions or need more information, don’t hesitate to get in touch with us. We’re always happy to help!